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Shipping and Returns

We offer a flat-rate $15.00 shipping Australia wide and Free Shipping for orders over $200.00.

Pick locally is also available for Victoria and is by-appointment only. The pickup location is located at Ferntree Gully.  Please select the "Pick-Up" option when checking out. Once we receive your order, we will contact you to organise a time. 

For couriered deliveries, your order will be despatched within 24 hours after receiving your payment. Thereafter, you can expect to receive your kits around 3-4 business days. We always conduct quality check of your purchased kits to ensure its quality is of high standards. 

 

Refund and Returns:

We do not provide a refund unless the kit is damaged upon arrival or is not as described. Otherwise, we will gladly provide a full refund. Please contact us within 3 business days and with the details and provide photo evidence of damages, if any. We also accept exchange of kits or a credit note if the kit is not opened and is not damaged.  The buyer will be responsible for the cost of return-shipping. 

Please contact us at info@mosaque.com should you have any question regarding our Shipping and Returns Policy.

 


 

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